Frequently Asked Questions

Please reach us at iDentAutoHailRepair@gmail.com if you cannot find an answer to your question.

WHAT IS PAINTLESS DENT REPAIR (PDR)?

Add an answer to this Paintless Dent Repair (PDR), is a repair process that involves the removal of hail dents and other types of surface damage from a vehicle.e item.

HOW DOES PAINTLESS DENT REPAIR WORK?

It involves using specialized tools and techniques to apply pressure to the underside of the panel to remove surface imperfections. Damage may also be repaired by using a glue tab on the exterior of the car and pulling the dents from the topside with specialized tools.

WHO CAN PERFORM PAINTLESS DENT REPAIR?

Generally, PDR shops have a team of dedicated staff that are specialized in the PDR process. There isn’t an industry standard on certifications at the moment. Ideally, experienced staff at reputable shops are the best to trust your vehicle care to. We have over 10 years of experience in this field.

WHAT TYPES OF HAIL DENTS CAN'T BE REPAIRED WITH PDR?

Generally, most dent and dings can be repaired with PDR. Some just require more effort than others. Deeper dents can be problematic but we have great success with working on those. We’re more than happy to take a look at your car. Have a look at our Appointments page and sign up for a Free Estimate.

WHEN IS PDR DENT REPAIR NOT AN OPTION?

Below are general guidelines for when the PDR dent repair service may not be a viable auto hail repair solution.

If the body panel has previous repairs where body fillers like Bondo were used – Bondo will crack when manipulated by PDR dent repair techniques.
Severely cracked paint – the dent can possibly be repaired but it may still require painting
Heavily oxidized and non-shiny paint – recommend refinishing using conventional methods
Plastic bumpers – PDR dent repair only works on thin gauged metal
Heavy gauge metal bumpers – likely too thick replacement is recommended
Chrome moldings – too thin and replacement is recommended
Plastic spoilers or cowl panels – replacement is recommended

WHAT IF I DO NOT HAVE RENTAL CAR COVERAGE?

If you do not have rental coverage on your policy don’t worry we have you covered. We can offer one of our iDent Rent-A-Cars. We have our own rental service and for most customers it is FREE with hail repair service.

WILL MY HAIL DAMAGE CLAIM MAKE MY INSURANCE RATES GO UP?

No. A hail repair claim will not cause your insurance rates to increase. Hail damage is covered under comprehensive auto insurance and it is considered an “Act of God.” This means that it is something that you had no control over and you are not held responsible for the hail damage to your vehicle.

DO I HAVE TO PAY MY DEDUCTIBLE?

We will waive your deductible up to $500.00 with an approved estimate of $5,000.00 or more.

DO I HAVE TO GO WHERE MY INSURANCE COMPANY SAYS?

No. You can take your vehicle to any repair shop that you choose. Insurance companies can no longer force or “steer” you to one shop or the another. It is your choice to make, however, make sure that you do your due diligence when shopping around for repair shops.

MY INSURANCE COMPANY SAYS I HAVE TO GET AN INSPECTION AT ONE OF THEIR SHOPS, IS THIS CORRECT?

Yes and No. Yes, you do need to get the inspection at their preferred shop but ONLY the inspection is required. Once you have the estimate in hand you are free to choose any shop for the actual repairs.

WHAT HAPPENS IF I CHOOSE NOT TO GET MY VEHICLE REPAIRED?

The insurance industry standard practice is to place a “prior damage restriction” on your vehicle. This is important because it could lead to future claims being denied because the previous damage was not fixed.

MY INSURANCE COMPANY TOLD ME THAT YOU ARE NOT ONE OF THEIR APPROVED REPAIR FACILITIES OR DIRECT REPAIR PROGRAM (DRP) SHOPS. CAN YOU STILL REPAIR MY CAR?

You will have to check your insurance policy and make sure you have the right to choose your repair shop.